Frequently Asked Questions
Quick Answers to Commonly Asled Questions
On this page we have attempted to answer our most commonly asked questions. Hopefully we have picked ones that also interest you. If not, please feel free to give us a call at 520 795-7446.
Where are you located?
Our address is 5440 East Speedway. We are located on the south side of the street just west of Craycroft.
What are your business hours?
We are open Monday-Friday 8:30am-5:30pm.
Why do you manufacture almost all of your products on-site?
By manufacturing here we are demonstrating our support for American ideals such as keeping our jobs onshore. This is very important to us – we are a family owned local employer who believes in contributing back to our community and a local labor force is one demonstration of that commitment.
When the business started, we attempted to source from all over in order to minimize costs – typical of any startup! But we learned early on that others could just not meet our quality standards. Sometimes, particularly when the goods came from China or other cheap off shore locations, they took forever to be delivered and many times the colors and quality were just not correct. We find that we can save our clients money and manufacture higher quality items right here in Tucson. Additionally, we try to save our environment whenever possible and use inks and substrates that are environmentally friendly.
Do you save my file after I place an order?
Yes, usually for at least two years and normally by order number. It never hurts to tell us that you’ll be reordering and, if you’d like, we would be happy to give you a reminder call. Just ask!
How should I prepare my files I send to Graphic Impact?
Different files are required for different types of projects. Here are some helpful hints. Questions? Call customer service at 520-795-7446. We’ll be glad to help.
Printed Signs: You’ll get best results with psd, pdf, jpeg, corel draw and tif. Vector files prepared with pdf, eps, and ai are preferred. Prepare your raster file at 100-150 dpi and at the full size of your project. These file can get pretty big but our “Send File” process is available to you on every one of our websites.
Printed Banners: You’ll get best results with psd, pdf, jpeg, corel draw and tif. Vector files prepared with pdf, eps, and ai are preferred. Prepare your raster file at 100-150 dpi and at the full size of your project. These file can get pretty big but our “Send File” process is available to you on every one of our websites.
Signs and Banners with Vinyl Lettering: . Vector files prepared with pdf, eps, and ai are are required.
Lasered or Engraved Name Tags: Vector files prepared with pdf, eps, and ai are required.
Printed Shirts: You’ll get best results with psd, pdf, jpeg, corel draw and tif. Vector files prepared with pdf, eps, and ai are preferred. Prepare your raster file at 150-200 dpi and at the full size of your project. These file can get pretty big but our “Send File” process is available to you on every one of our websites.
Printed Brochures, Business Cards, Flyers and Posters: You’ll get best results with psd, pdf, jpeg, corel draw and tif. Vector files prepared with pdf, eps, and ai are preferred. Prepare your raster file at 250-300 dpi and at the full size of your project. These file can get pretty big but our “Send File” process is available to you on every one of our websites.
Printed Signs: You’ll get best results with psd, pdf, jpeg, corel draw and tif. Vector files prepared with pdf, eps, and ai are preferred. Prepare your raster file at 100-150 dpi and at the full size of your project. These file can get pretty big but our “Send File” process is available to you on every one of our websites.
Printed Banners: You’ll get best results with psd, pdf, jpeg, corel draw and tif. Vector files prepared with pdf, eps, and ai are preferred. Prepare your raster file at 100-150 dpi and at the full size of your project. These file can get pretty big but our “Send File” process is available to you on every one of our websites.
Signs and Banners with Vinyl Lettering: . Vector files prepared with pdf, eps, and ai are are required.
Lasered or Engraved Name Tags: Vector files prepared with pdf, eps, and ai are required.
Printed Shirts: You’ll get best results with psd, pdf, jpeg, corel draw and tif. Vector files prepared with pdf, eps, and ai are preferred. Prepare your raster file at 150-200 dpi and at the full size of your project. These file can get pretty big but our “Send File” process is available to you on every one of our websites.
Printed Brochures, Business Cards, Flyers and Posters: You’ll get best results with psd, pdf, jpeg, corel draw and tif. Vector files prepared with pdf, eps, and ai are preferred. Prepare your raster file at 250-300 dpi and at the full size of your project. These file can get pretty big but our “Send File” process is available to you on every one of our websites.
Can I place my order or design my job on-line?
Absolutely! Simply visit www.MyOrderSite.com, select your product and begin your design. It’s fast, easy, and a lot of fun.
Where can I see examples of some of your work?
Obviously, having been in business for nearly 25 years we have completed thousands and thousands of projects in Tucson and throughout the United States. Many times we post finished projects on our Facebook Page under photos. They are categorized by product type. Check some of them out when you have a chance. And while you’re at it, LIKE US. It’s a great way to keep in touch.
How do I send a file to Graphic Impact?
On each of our websites you will see a menu item entitled Send Files. This will take you to the down load area.
How large a file can I download?
The size of the file is almost limitless. But be patient, the larger your file, the longer it will take. To a large extent it will depend on your connection speed.
What is a private webstore?
Some of our clients with multiple locations, want to make sure that every use of a logo or printed material is consistent. We construct a website for them so everyone has access to the same products. Items include collateral material, apparel, and promotional specialties. Everything, including all fabrication and shipping is taken care of by Graphic Impact.
I notice that Graphic Impact has six or seven websites, why?
Because we manufacture so many products, many people are interested in details such as the technology used and the process used for fabrications. On our websites you will find links to these other sites. As an example Ask4Banners.com focuses on our banner product line, where DoorMagnets. com deals with vehicle magnetics.
Do you charge a fee for visiting my site, or doing surveys for such things as ADA compliance?
No we don’t. Our 24 years of experience make us experts in many fields. Tell us what you need and we’ll make sure the right person is available to help. Even if we’re uncomfortable in an area, we can hook you up with someone that can help.
What is Graphic Impact’s philosophy on recycling of material (and sustainability)?
We are a strong advocate! Two examples are in the field of banners, we are beginning to use latex inks rather than solvents and in shirt printing where aqueous inks are used rather than the toxic inks used in screen printing. We believe that both of these technologies are exclusive to Graphic Impact in Tucson. There are advantages in the durability and resolution (photo quality) areas in both of these processes and we urge you to investigate the advantages.
